He told us to go to the aisles, pick up a car closest to our requested rental and the guard at the gate will check us out! It struck me at the moment - National was handling rentals for Alamo - "you can drive any car in the aisle"! Then, an angel in the form of a security guard appeared. A call to Alamo wasn’t helpful - the person answering said to wait 4 more hours in a terminal where there was nothing at all! And it was raining moderately outside. We had a rental reservation but, not yet paid for, with Alamo. There were no staff at any of the rentals! There were 2-3 other groups possibly families who came with us on the Rental shuttle and they seemed to just disappear directly to where the rental cars were. Our flight from Phoenix got - delayed in departure - for a 'flat tire on the aircraft', not kidding! We landed even later than expected, and turned up at the Rental car terminal even later than we expected to. Wanted to post an update on our experiences.
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